(We reprint these reviews as we received them – typos, caps, and all.)
2004 Lexus GX 470 | 4 Door Utility
“the auto windshield function doesnt work anymore, i can hear the wind so i am guessing it wasn t sealed properly, the sensor on top left of glass wasn t properly adhesed so now it hangs down.”
1998 Lexus LS 400 | 4 Door Sedan
“My installer was very good. Royal Glass, however, was a big disappointment! My glass was damaged by a paving company. I took the quote from Royal to them and the paving company issued me a check. When the installer first arrived I was first informed that he did not have the correct glass. Long story short, the tint on my car is a premium color and would have to be special ordered and cost a lot more. Issue 1- I am disappointed that the original person to whom I spoke didn't have a clue about critical questions that needed to be asked. If she did her job properly I could have gone to the paving company with a quote fitting the true need. Issue 2- With Royal Glass's fault in the situation clearly established they showed almost no desire to take any financial responsibility for the situation THAT THEY had created! Their initial recommendation was that I should go fight with the paving company that had been decent to me and had already cut me a check for the amount of the quote. Of course, I pointed out that Royal, after creating the problem for me, is now suggesting that I go fight for their mistake. I declined. Issue 3- Their general manager showed no instinct for customer service when he said that Royal only quotes what they have in stock. Does that mean that I need to be a mind reader or that they simply want your money and will force an incorrect product on you to do so?? Why isn't the screener trained to find out what the customer needs in the beginning so the problems can be avoided and the customer taken care of properly??Finally, I am now driving around with a windshield that doesn't match my other windows. Nor does it protect my expensive Lexus leather interior as well.”
1996 Lexus ES 300 | 4 Door Sedan
“The installer was prompt and courteous. He took the time to tell me what he was going to do and how long it would take him to complete the job. Upon finishing, he gave me complete insructions for caring for my newly installed windshield and what not to do until the sealant had completely set. I was completely satisfied with the service and the installation.”
1999 Lexus LS 400 | 4 Door Sedan
“Installation was scheduled and completed without any problems. Very thorough communications. Quote was the actual cost. Thanks”
2005 Lexus ES 330 | 4 Door Sedan
“the electric window after they fixed the glass goes upand down when you press it to open and doesnt stop. Its still broken that way.”
2002 Lexus LS 430 | 4 Door Sedan
“I was set up for mobile service but they called me up at about 8:45 am and asked me to come in before 10 am because they needed to use my garage, which was not available for use. I had to scramble to get there before 10 am . Why couldn't they have called me earlier that if my garage is not available, I need to take the car in. So they need to do a better job scheduling..”
2001 Lexus IS 300 | 4 Door Sedan
“EXCELLENT Job! Very fast, great people. I highly recommend this company!”
2000 Lexus RX 300 | 4 Door Utility
“great service, professional installation.”